Privacy Policy

This page is maintained by Blackhawk Software, LLC to answer common privacy questions about our services. It describes our current practices and the third-party services we rely on to run the business. This policy is not a certification, audit report, or legal advice.

1. Information we collect

We collect information you choose to provide when you contact us, book an intro call, or sign up for services. This may include your name, email address, phone number, company name, and job title.

We also collect technical information automatically when you visit our website, such as your IP address, browser type, device information, and pages viewed. This data is collected through cookies and similar technologies.

2. How we use information

• To respond to inquiries and provide our services
• To manage subscriptions, billing, and client communications
• To improve our website and understand how visitors use it
• To maintain the security and reliability of our services
• To comply with legal obligations

3. Legal basis for processing

We process personal information based on one or more of the following legal grounds: your consent, the performance of a contract with you, our legitimate business interests (such as operating and improving our services), or compliance with applicable law.

4. Sharing and subprocessors

We do not sell personal information. We share information only with trusted third-party services that help us operate the business, listed below. Each provider has its own privacy policy and security practices.

• Google Analytics — website usage analytics and performance metrics
• Linear — project management and sprint planning
• Slack — client communication and support
• Stripe — payment processing and subscription management

5. Cookies and analytics

Our website uses cookies and similar technologies to measure traffic and improve user experience. You can control cookies through your browser settings. Google Analytics collects information about your use of the site; you can learn more about Google's practices at policies.google.com/privacy.

6. Data retention

We keep personal information for as long as needed to provide our services, manage our relationship with you, comply with legal obligations, or resolve disputes. When information is no longer needed, we delete or anonymize it in accordance with our internal retention practices.

7. Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information. You may also have the right to object to processing or to request a copy of your data. To make a request, contact us at the email below.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children's privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after changes means you accept the updated policy.

11. Contact us

Questions about this Privacy Policy can be sent to shane@blackhawksoftware.io.